1. YOUR CONTRACT WITH CHALET MIX
When you have chosen your period of stay you must sign the Booking
Form. This confirms that you agree to the booking conditions. The contract
is only confirmed when we issue the Confirmation and Invoice. You must
check all details as soon as you receive them and contact us immediately
should there be a discrepancy. This contract is governed by French Law
and the exclusive jurisdiction of the French Courts.
2. PAYING FOR YOUR HOLIDAY
For those wishing to stay 3 months or more a deposit of 500€ and
2 months rent must be paid in advance immediately upon making a booking.
For those wishing to stay less than 3 months the balance will be required
in advance immediately on booking. No further reminder is sent to you
other than the Confirmation Invoice. If the balance remains unpaid within
8 weeks before departure we reserve the right to cancel your booking
and to make a cancellation charge as shown below.
3. HOLIDAY PRICE
The prices quoted in this on-line brochure are for guidance only and we reserve
the right to increase or decrease at any time before you have made a booking.
Once you have booked we guarantee not to apply any surcharges, assuming payments
are made in compliance with 2 above.
4. CHANGES BY YOU
If you wish to make material changes after receipt of the Holiday Confirmation
and Invoice, we will try our best to accommodate these at a small administration
charge of £10 per alteration. All changes must be received in writing and
signed by the party leader. Name changes will incur a charge of £25.
5. HOLIDAY CANCELLATION
All cancellations must be received in writing, signed by the party leader.
Cancellations are effective from the date of receipt at this office. All cancellations
incur charges as detailed below. The minimum charge will be your initial deposit.
Under-occupancy charges will be levied to the remaining occupants of the apartments
due to cancellation by a party member.
Period before departure date Cancellation charge
More than 56 days Deposit
42 - 55 days 50%
29 - 41 days 60%
22 - 28 days 80%
0 - 21 days 100%
6. HOLIDAY INSURANCE
We would strongly recommend that you avail yourself of comprehensive wintersports
insurance as soon as you book your holiday. To this end we can supply you with
either a specific wintersports insurance policy for the duration of your holiday
OR an annual policy which includes wintersports cover. If , however, you wish
to take out your own insurance then you must provide us with the name and emergency
telephone number of this company and produce evidence that it provides equal or
greater benefits. We also recommend that you take with you Form E111 from the
post office as additional insurance which generally negates the need to pay an
excess in the case of medical treatment.
7. CHANGES BY US
Arrangements in this brochure are made many months in advance and sometimes
changes may be necessary. These are usually minor and which do not affect the
booking. Minor changes do not entitle you to compensation. If a material change
is made to your booking (e.g. change of resort, change of accommodation) you will
be offered compensation or a credit towards the cost of another period featured
in this on-line brochure (if available). Should you decide not to accept the material
change, you may cancel your booking and we will refund all monies paid to us,
plus compensation, according to the period of notice given as shown below.
Period of Notification prior to departure Compensation
More than 56 days NIL
15 - 55 days £15
0 - 14 days £30
We will always do our utmost to perform all parts of the contract, however,
we cannot accept liability or responsibility for, or offer compensation in respect
of, circumstances which prevent performance such as war, threat of war, riot,
civil strife, industrial dispute, terrorist activity, natural or nuclear disaster,
fire or adverse weather conditions, or other similar events beyond our control.
8. HOLIDAY CANCELLATION
Cancellation by us may be necessary in exceptional circumstances, or because
not enough people have booked your particular holiday to make it commercially
viable. We reserve the right therefore to cancel your holiday. In no circumstances,
except for non-payment or events beyond our control, will we cancel your holiday
within 8 weeks of the departure date. If we have to cancel we will offer you the
choice of an alternative holiday of comparable standard, if available, or a full
and prompt refund of the monies which you have paid to us.
NB. In the interests of passenger comfort and safety we reserve the right to
terminate the holiday arrangements of any client whose behaviour in our opinion
is such that it is likely to cause upset, danger or injury to other clients or
staff of Chalet Mix. In all such cases our responsibility for the holiday will
cease. We will make no refund(s) nor accept responsibility for costs which are
9. BROCHURE ACCURACY
All descriptions in this on-line brochure are carefully checked by our staff
before publication and many months in advance. Where details are changed we will
bring these to your attention at the time of booking or before departure. Some
advertised amenities, including sports facilities, may carry a charge. Please
bear in mind that adverse weather conditions may hamper the smooth running of
in-resort amenities and services.
10. OUR LIABILITY TO YOU
We accept responsibility for ensuring that all the holiday components
you book with us are provided to you as described in the online brochure
and are of a reasonable standard. If this is not the case then you may
be eligible for compensation. We accept responsibility not only for
our own actions but also for those of our agents, suppliers and sub-contractors,
providing they act within the scope of, or in the course of, their contract
of employment, except where death, personal injury or illness results.
The company’s liability to you in any action (excluding that for
death, personal injury and illness) is limited to twice the value of
the invoiced holiday cost. We cannot be held liable for, or accept responsibility
for, death, personal injury or illness caused unless it can be proven
as due to negligence or omission of our employees, agents, suppliers
sub-contractors or land/sea carriers who are limited by international
convention. All bookings are subject to the conditions of carriage of
the carrier used.
11. IF YOU HAVE A COMPLAINT
It is always our aim to settle any complaints amicably. You must report the
complaint to our resort manager immediately so that we are given the opportunity
to resolve the problem on the spot. If this is unsuccessful then your party leader
should ask for a Customer Services Report Form and record your dissatisfaction
formally in writing. In resorts where there is no resort representative please
contact our office immediately upon your return. Upon return and within 28 days,
your party leader should write to our Customer Services Department quoting your
holiday booking reference. We regret that we are unable to consider any complaints
not intimated to our resort staff or received outwith this time period.
12. GENERAL INFORMATION
Passports and Visas
A valid 10year passport is essential when you travel to Europe. If you need to
apply for or renew a passport you should do so well in advance of travel. It is
essential that non British passport holders check entry requirements with the
Consulate or Embassy of the country to be visited. This is particularly important
in the case of France where all non EC nationals must apply for a visa. We cannot
accept responsibility for clients who do not possess the correct travel documentation.
13. WHAT THE PRICE INCLUDES:
Twin room and dormitory accommodation as per the description on the
About ChaletMix page. These vary in size
and layout. The rooms must be left clean at the end of your stay. Your
resort manager will issue you with guidelines towards the end of your
*Apartments are normally available from 17.00 pm on arrival day and should
be vacated by 10.00 am on the departure day.
*A security deposit per apartment will be collected upon arrival which is refunded
upon departure less the cost of any damage or loss. The amount of this deposit
is shown on the rates page.
All bed linen is collected from a central point and returned to the same at the
end of your stay. Clients are responsible for making up their beds on arrival.
Towels are not provided but can be hired in resort.
* Tour Manager
Your resort manager is there to ensure that your holiday runs smoothly
and to iron out any problems you may encounter.